When an incident has been reported, Pharmsmart will identify key intelligence that may support you in your investigations. Pharmsmart AI displays:

• Pattern of the same incident types at the branch
• Pattern of all other incident types at the branch
• If there have been other incidents at other branches involving the same staff

...and so much more!

If you require further information from a staff member or locum, you can send them a list of questions you’d like them to answer.

They can also upload any documents or pictures to support their answers.

Once a case has been closed, you can send feedback to the branch that reported the incident, such as complimenting them on detailed reporting or suggesting an improvement if the branch is to report an incident again.

Setting default tasks ensures case handlers do not miss any crucial steps when investigating an incident, and no deadlines are missed!

If the branch reporting an incident has not completed a root cause analysis, you can send them a request to complete this.

You can set data retention periods for certain sets of data so as soon as the date is reached, any sensitive information will be automatically removed.

Once the data becomes anonymized, you can still continue to run analysis for trends, etcetera.

Isn’t that just handy?

Pharmsmart allows you to quickly submit incidents to the NHS Patient Safety Incident Management System.

Therefore no need to double report.